There are no returns or exchanges. All items are custom made to order. Due to the capacity of orders, any hand-painted items can take up to 3 weeks to ship due to the customization. Any non hand-painted items can take up to 7-14 business days prior to shipping. Please note that you will receive a confirmation email once your order has been received as well as a confirmation once your order has been shipped. Please have patience with us, and thank you for shopping with Culture Natives! If you have any questions or concerns feel free to contact us!